Support

If you have any question about the app, about the data we hold, or about anything GearGenius does with it, write to us at privacy@geargenius.app. Whatever it is, we are glad to hear it and happy to sort it out.

You do not need to know which right you are exercising, and you do not need to use any particular words. Tell us in your own words what you want, and we will work out which request it is.

Every message opens a ticket and is answered.

Tell us what you were doing and what happened instead. Four things make a fault findable, and none of them are technical:

• Which phone, and which version of iOS or Android.
• The app version, at the bottom of Settings.
• What you tapped, and what appeared.
• Any message on screen, word for word. If it ends in square brackets, include those.

A screenshot is worth more than a description. If the screen refused to be captured, that is deliberate on the screens that show your account, and a description is fine.

What we hold, why we hold it, and how to get a copy, a correction or a deletion are set out in the Privacy Policy. The parts people ask for most are Your rights over your data and, if you live there, If you live in the United States.

You do not have to read either before writing to us. Ask in your own words.

GearGenius Pro is sold by the store your app came from, not by us, so that is where it is managed and cancelled. On iPhone that is your Apple Account settings; on Android it is your subscriptions in the Play Store.

Refunds are the store's to give for the same reason. We cannot issue one, but if something went wrong on our side, tell us and we will say so to them in writing.

Cancelling stops the renewal. It does not delete your account, and your cars and history stay where they are.

You can delete your account from inside the app, in Settings. It removes your cars, your service history and your account itself, and it does not need to go through us.

If you cannot reach that screen, write to us and we will do it for you. Cancel any subscription first, because deleting the account does not cancel it: only the store can.